↓ Transcript
1. (why is your new house so _dark_?) [no power]
2. (have you been cut off?) [no, but the electricity company is so slow...]
3. [...it took 2 weeks to get the forms]
4. (I suppose they are handwritten by monks.)
5. [that's right. But at least it means we're not in total darkness] (how so?)
6. [the letters are illuminated] -- DEAR Sir or Madam further to our ...